Payment Policy
This Payment Policy explains how payments are processed on the Aurellex website. The purpose of this policy is to provide customers with clear and transparent information regarding accepted payment methods, payment processing, and transaction-related responsibilities. Customers are encouraged to review this policy carefully before completing a purchase.
Accepted Payment Method
Aurellex accepts payments exclusively through Stripe. Stripe is a third-party payment processing platform that allows customers to complete transactions securely using supported payment methods displayed during checkout. The availability of specific payment options may vary depending on the customer’s location and Stripe’s policies.
Aurellex does not accept cash on delivery, bank transfers, checks, or any other payment methods outside of Stripe.
Payment Processing and Authorization
All payments made on the Aurellex website are processed directly through Stripe’s secure payment system. When a customer places an order, the payment must be successfully authorized and confirmed by Stripe before the order is accepted for processing.
If a payment is declined, fails authorization, or is flagged for verification by Stripe, the order will not be processed. In such cases, customers may attempt the payment again using a supported payment method or contact their payment provider for further assistance.
Payment Security
Aurellex does not store, process, or have direct access to customers’ full payment card details. All sensitive payment information is handled securely by Stripe in accordance with its security standards and compliance requirements.
Customers are responsible for ensuring that the payment information they provide during checkout is accurate and authorized for use. Aurellex is not responsible for payment issues caused by incorrect or unauthorized payment details.
Pricing and Currency
All product prices displayed on the Aurellex website are shown in the currency indicated at checkout. Any applicable taxes, fees, or additional charges are clearly displayed before the customer completes the payment.
Currency conversion, if applicable, is handled by Stripe or the customer’s payment provider. Aurellex is not responsible for exchange rate differences or additional charges applied by banks or card issuers.
Payment Confirmation
Once a payment is successfully completed through Stripe, customers receive an order confirmation email at the email address provided during checkout. This confirmation serves as acknowledgment that payment has been received and the order has entered the processing stage.
Failed or Disputed Payments
In the event of a failed payment, the associated order will not be processed. If a payment dispute or chargeback is initiated through Stripe or the customer’s payment provider, the order may be placed on hold while the issue is reviewed.
Customers are encouraged to contact Aurellex before initiating a dispute so that we can review the situation and provide assistance where possible.
Changes to This Payment Policy
Aurellex reserves the right to update or modify this Payment Policy at any time. Any changes will be published on this page, and customers are encouraged to review it periodically to stay informed.
Business Details
Business Name: Aurellex
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@aurellex
Business Address: 838 Broadway, New York, NY 10003, United States