Refund Policy

This Refund Policy outlines how refunds are processed once a returned item has been received and inspected by Aurellex.

Refund Processing Time

Once the returned item is received and inspected, approved refunds are processed within a reasonable timeframe. Refunds are issued to the original payment method used during checkout.

The time required for the refund to appear in the customer’s account depends on the payment provider or financial institution and is outside Aurellex’s control.

Partial Refunds

Partial refunds may be issued if the returned item does not fully meet the return eligibility criteria. Shipping fees and non-refundable charges may be deducted where applicable.

Order Cancellations

Orders cancelled before shipment may be eligible for a full refund. Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

Policy Updates

Aurellex reserves the right to update or modify this Refund Policy at any time. Changes will be published on our official policy page. Continued use of the website indicates acceptance of the updated policy.

Business Details

Business Name: Aurellex

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

Business Email: support@aurellex.shop

Business Address: 838 Broadway, New York, NY 10003, United States