About Us
Aurellex is an online retail store dedicated to offering a carefully curated selection of bags designed for everyday use. Our store has been developed with a focus on transparency, reliability, and a clear shopping experience for customers. We believe that trust is built through honest communication, accurate information, and consistent customer support.
From the moment a customer visits our website, our aim is to ensure that all essential details about our business, products, and policies are easy to find and simple to understand. Aurellex operates as an independent online business and serves customers through a structured and clearly defined process.
Our Business Approach
At Aurellex, we focus on providing clear product information, straightforward policies, and accessible customer support. We do not believe in exaggeration or misleading descriptions. Every product listed on our store is presented with accurate details so customers can make informed purchasing decisions.
Our internal processes are designed to support order handling, communication, and issue resolution in a consistent manner. This allows us to manage customer inquiries efficiently while maintaining realistic expectations regarding processing times and support availability.
Commitment to Transparency
Transparency is a core value at Aurellex. We clearly display our policies, contact information, and business details so customers always know who they are purchasing from. We believe that an informed customer is a confident customer, which is why we encourage visitors to review our policies before placing an order.
Our website includes dedicated pages for privacy, payments, shipping, returns, and customer support to ensure that all relevant information is available without confusion or hidden conditions.
Customer Communication and Support
Aurellex maintains open communication channels so customers can reach us whenever assistance is required. Customer support is primarily handled through email, allowing us to review inquiries carefully and provide accurate responses based on the information shared.
We aim to respond to customer messages within a reasonable time during our business hours. While some inquiries may require additional review, customers are kept informed throughout the process.
Business Identity and Location
Aurellex operates from a registered business address in the United States. This address is provided to enhance credibility and allow customers to verify the legitimacy of our business. The address is used for official correspondence and business verification purposes.
Customers may view our business location on Google Maps using the link below: 838 Broadway, New York, NY 10003, United States
Ongoing Updates and Improvements
Aurellex continuously reviews its website content, policies, and processes to ensure accuracy and relevance. Any updates to business information, policies, or contact details are published on our website in a timely manner. Customers are encouraged to check our policy pages regularly for the most current information.
Contact Information
Customers may contact Aurellex using the information provided below. This contact information is consistent across our website to ensure clarity and accessibility.
Business Name: Aurellex
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@aurellex
Business Address: 838 Broadway, New York, NY 10003, United States