Contact Us
At Aurellex, we believe that clear and accessible communication is a fundamental part of building trust with our customers. This Contact Us page is designed to provide complete transparency regarding how, when, and for what purposes customers can reach out to us. Our goal is to ensure that every visitor understands our communication process and feels confident contacting us whenever assistance is needed.
How Customers Can Reach Aurellex
Customers can contact Aurellex primarily through email. Email communication allows us to securely review inquiries, maintain proper records, and provide accurate responses based on the details shared by the customer. When an email is received, it is reviewed by our support team and handled according to the nature of the request.
Customers may contact us at the following email address: support@aurellex
For faster assistance, customers are encouraged to include their full name, order reference number if applicable, and a clear description of their inquiry or concern.
Support Availability and Response Time
Aurellex operates during defined business hours to ensure that all customer inquiries receive proper attention. We aim to respond to most emails within 24 to 48 business hours. Some inquiries, such as order verification, payment clarification, or shipping-related investigations, may require additional time.
Emails received outside of business hours are reviewed on the next working day. Response times may be extended during weekends or public holidays. Customers are kept informed whenever additional time is required to resolve their concerns.
Types of Inquiries We Handle
Customers may contact us regarding product information, order status, shipping updates, payment-related questions, return and refund processes, or general website assistance. Each inquiry is reviewed individually to ensure that the response provided is accurate and relevant to the customer’s specific situation.
Accuracy of Customer-Provided Information
To assist customers effectively, it is important that all information shared with us is accurate and complete. Incomplete or incorrect details such as order numbers or contact information may result in delays. While Aurellex is not responsible for delays caused by incorrect information, we make every reasonable effort to help resolve issues whenever possible.
Professional and Respectful Communication
Aurellex is committed to maintaining a professional and respectful communication environment. We expect customers to communicate respectfully when contacting our support team. Messages containing abusive, inappropriate, or threatening language may not receive a response.
Physical Business Location for Transparency
To further enhance transparency and trust, Aurellex provides its registered business address. This address is used for official correspondence and verification purposes and helps customers confirm the legitimacy of our business.
Our business address is available on Google Maps at the following link: 838 Broadway, New York, NY 10003, United States
Updates to Contact Information
Aurellex strives to keep all contact information accurate and up to date. Any future changes to our email address, business hours, or physical address will be updated on our website in a timely manner. Customers are encouraged to refer to this page for the most current information.
Business Details
Business Name: Aurellex
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@aurellex
Business Address: 838 Broadway, New York, NY 10003, United States