FAQ
At Aurellex, we want your shopping experience to be easy. Below you’ll find answers to some of the most common questions about our bags.
What kind of products do you sell?
We specialize in stylish and practical bags. Our collection includes everyday bags, travel bags, and fashion bags designed for durability, comfort, and long-term use.
Do you ship internationally?
Currently, we offer shipping within the United States only. We do not ship internationally at this time.
How long does shipping take?
Delivery within the USA typically takes 5–8 business days, depending on your location. Once your order ships, tracking details will be sent to your email.
What payment methods do you accept?
We accept:
- PayPal
Are your bags durable?
Yes. Our bags are made from quality materials selected for strength, reliability, and everyday use.
Are the bags suitable for daily use?
Yes, our bags are designed for daily convenience with practical compartments, comfortable straps, and lightweight construction.
What is included in the package?
1 × Bag (selected model)
1 × Protective packaging
1 × Care instructions (if applicable)
Additional accessories (only if mentioned for that model)
Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery if the item is unused and in its original packaging. Please see our Returns & Refund Policy for full details.
What if I receive a damaged or defective product?
Please email support@aurellex.shop within 48 hours of delivery with your order number and clear photos of the issue. We’ll assist you right away.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number by email. You can use that number to track your package through the carrier’s website.
Do your bags come with care instructions?
Yes. Many of our products include basic care and usage guidelines to help maintain quality and extend product life.
Still have questions?
We’re happy to help. Just send us an email at support@aurellex.shop and our team will get back to you within 24–48 hours.
Business Details
Business Name: Aurellex
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@aurellex.shop
Business Address: 838 Broadway, New York, NY 10003, United States