Payment Policy
This Payment Policy explains how payments are accepted and processed on the Aurellex website. The purpose of this policy is to provide customers with clear and transparent information regarding payment methods, payment authorization, and transaction handling. Customers are encouraged to review this policy carefully before placing an order.
Accepted Payment Method
Aurellex accepts payments exclusively through Stripe. Stripe is a third-party payment processing platform that allows customers to complete transactions securely using the payment methods supported and displayed during checkout. The availability of specific payment options may vary depending on the customer’s location and Stripe’s policies.
Aurellex does not accept cash on delivery, direct bank transfers, checks, or any payment methods outside of Stripe.
Payment Authorization and Order Confirmation
All payments must be successfully authorized and confirmed by Stripe before an order is accepted for processing. Once payment authorization is completed, the order is recorded in our system and prepared for the next processing stage.
If a payment fails, is declined, or requires additional verification by Stripe, the order will not be processed until payment is successfully completed.
Payment Security
Aurellex does not store, process, or have direct access to customers’ full payment card information. All sensitive payment data is handled directly by Stripe in accordance with its security standards and compliance requirements.
Customers are responsible for ensuring that the payment information they provide is accurate and authorized for use. Aurellex is not responsible for payment issues caused by incorrect or unauthorized payment details.
Pricing and Charges
All product prices are displayed on the Aurellex website in the currency shown at checkout. Any applicable taxes, shipping charges, or additional fees are clearly displayed before the customer completes payment.
Currency conversion and any additional charges applied by banks or card issuers are handled by Stripe or the customer’s payment provider. Aurellex is not responsible for exchange rate differences or external transaction fees.
Payment Disputes and Chargebacks
In the event of a payment dispute or chargeback initiated through Stripe or the customer’s payment provider, the associated order may be temporarily placed on hold while the matter is reviewed.
Customers are encouraged to contact Aurellex directly before initiating a dispute so that we can review the situation and provide assistance where possible.
Changes to This Payment Policy
Aurellex reserves the right to update or modify this Payment Policy at any time. Any changes will be published on this page, and customers are encouraged to review it periodically.
Business Details
Business Name: Aurellex
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@aurellex
Business Address: 838 Broadway, New York, NY 10003, United States