Privacy Policy
This Privacy Policy explains how Aurellex collects, uses, stores, and protects personal information provided by customers when they visit or make a purchase on our website. Aurellex values customer privacy and is committed to handling personal data in a responsible and transparent manner. Customers are encouraged to read this policy carefully to understand how their information is managed.
Information We Collect
Aurellex collects personal information that customers voluntarily provide when placing an order, creating an account if available, subscribing to communications, or contacting customer support. This information may include a customer’s name, email address, billing address, shipping address, and order-related details.
In addition to information provided directly by customers, certain technical information may be collected automatically when users interact with our website. This may include IP addresses, browser type, device information, and general usage data collected through standard website technologies.
How We Use Personal Information
The personal information collected by Aurellex is used to process and fulfill orders, communicate with customers regarding purchases, provide customer support, and improve website functionality. Information is used only for legitimate business purposes related to operating and maintaining our online store.
Customer contact information may also be used to send transactional emails such as order confirmations or important service-related updates. Aurellex does not use personal information for unsolicited marketing communications without customer consent where required by law.
Payment Information
Aurellex does not store or directly process full payment card information. All payments made on our website are processed through Stripe, a third-party payment processor. Payment details are handled securely by Stripe in accordance with its own privacy and security practices.
Customers are encouraged to review Stripe’s privacy policy to understand how payment information is handled during transactions.
Sharing of Information
Aurellex may share personal information with third-party service providers only when necessary to operate our business. This may include payment processing, order fulfillment, shipping services, and website infrastructure support.
Personal information is not sold, rented, or shared for purposes unrelated to providing services to customers, except where required by law or legal process.
Data Security
Aurellex takes reasonable measures to protect customer information from unauthorized access, misuse, or disclosure. While no online system can guarantee absolute security, we work to maintain safeguards appropriate to the nature of the information collected.
Customers are responsible for maintaining the confidentiality of any account access credentials, if applicable, and for notifying us of any suspected unauthorized activity.
Cookies and Website Technologies
Aurellex may use cookies or similar technologies to support website functionality, improve user experience, and analyze general website usage. Cookies do not collect sensitive personal information and may be managed through browser settings by the user.
Customer Rights and Choices
Customers may request access to, correction of, or deletion of their personal information where applicable by contacting Aurellex. Requests are reviewed in accordance with applicable laws and business requirements.
Certain information may be retained for legal, accounting, or operational purposes even after a deletion request, as permitted by law.
Third-Party Links
Our website may contain links to third-party websites or services. Aurellex is not responsible for the privacy practices or content of external websites. Customers are encouraged to review the privacy policies of any third-party sites they visit.
Updates to This Privacy Policy
Aurellex reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the website after updates indicates acceptance of the revised policy.
Business Details
Business Name: Aurellex
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@aurellex
Business Address: 838 Broadway, New York, NY 10003, United States