Refund and Return Policy

This Refund and Return Policy explains the conditions under which customers may request a return or refund for products purchased from the Aurellex website. This policy is designed to ensure full transparency and to help customers understand their rights, responsibilities, and the procedures involved.

14-Day Return Eligibility

Aurellex provides a 14-day return and refund window. Customers may request a return or refund within fourteen (14) days from the date the order is delivered. Requests submitted after this period may not be eligible for approval.

To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging and components intact. All returned products are inspected before any refund is approved.

Items Not Eligible for Return

Products that show signs of use, damage after delivery, missing accessories, or altered packaging may not qualify for a return or refund. Certain products may also be non-returnable due to hygiene, safety, or regulatory reasons.

How to Request a Return

Customers must contact Aurellex support via email within the 14-day return period to request authorization. Return instructions are provided only after the request has been reviewed and approved by our team.

Returns sent without prior authorization may be refused or delayed.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to an error on our part. Aurellex is not responsible for items lost or damaged during return transit. Customers are advised to use a trackable shipping method.

Refund Processing

Once the returned item is received and inspected, approved refunds are processed within a reasonable timeframe. Refunds are issued to the original payment method used during checkout.

The time required for the refund to appear in the customer’s account depends on the payment provider and financial institution and is outside Aurellex’s control.

Partial Refunds

In certain cases, partial refunds may be issued if the returned item does not fully meet return eligibility conditions. Shipping fees and non-refundable charges may be deducted where applicable.

Order Cancellations

Orders cancelled before shipment may be eligible for a refund. Once an order has been shipped, cancellation is no longer possible and the return process must be followed instead.

Policy Updates

Aurellex reserves the right to update, modify, or revise this Refund and Return Policy at any time to reflect changes in business practices, legal requirements, or customer service improvements. Updated versions of this policy will be published on our official policy page.

Customers can review the most recent version of this policy at:

Refund And Return policy

Continued use of the Aurellex website after policy updates indicates acceptance of the revised Refund and Return Policy.

Business Details

Business Name: Aurellex

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

Business Email: support@aurellex

Business Address: 838 Broadway, New York, NY 10003, United States