Return Policy

This Return Policy explains the conditions under which customers may request a return for products purchased from the Aurellex website. This policy is intended to ensure transparency and a smooth return process.

14-Day Return Eligibility

Customers may request a return within fourteen (14) days from the date the order is delivered. Return requests submitted after this period may not be eligible for approval.

To qualify for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and components intact. All returned products are inspected before approval.

Items Not Eligible for Return

Items showing signs of use, damage after delivery, missing parts, or altered packaging may not be eligible for return. Certain products may also be non-returnable due to hygiene, safety, or regulatory reasons.

How to Request a Return

Customers must contact Aurellex support via email within the 14-day return period to request authorization. Return instructions are provided only after approval.

Returns sent without prior authorization may be refused or delayed.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to an error by Aurellex. We are not responsible for items lost or damaged during return transit. Customers are advised to use a trackable shipping method.

Business Details

Business Name: Aurellex

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

Business Email: support@aurellex.shop

Business Address: 838 Broadway, New York, NY 10003, United States