Shipping Policy
This Shipping Policy explains how orders placed on the Aurellex website are processed, shipped, and delivered. The purpose of this policy is to provide customers with clear and transparent information regarding shipping timelines, delivery expectations, and responsibilities. Customers are encouraged to review this policy carefully before placing an order.
Order Processing Time
Orders placed on the Aurellex website are processed after successful payment confirmation through our payment provider. Processing time may vary depending on order volume, product availability, and verification requirements. Orders are not shipped until payment has been fully authorized.
Orders placed outside of business hours, on weekends, or during public holidays are processed on the next available business day. Customers are notified once their order has moved to the shipping stage.
Shipping Destinations
Aurellex offers shipping to eligible locations based on the shipping options available at checkout. Shipping availability may vary depending on the destination, carrier limitations, and applicable regulations.
Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete. Aurellex is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information.
Shipping Methods and Carriers
Shipping methods and carriers are selected based on availability, destination, and logistical considerations. The available shipping options and estimated delivery timeframes are displayed during checkout before the order is finalized.
Estimated delivery times are provided for reference only and may vary due to factors beyond our control, including carrier delays, weather conditions, customs processing, or local delivery restrictions.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed. Costs may vary based on destination, shipping method, and order size or weight.
Aurellex does not include customs duties, taxes, or import fees that may be applied by local authorities in the destination country. Any such charges are the responsibility of the customer.
Order Tracking
Tracking information may be provided once an order has been shipped, depending on the shipping method and carrier used. Tracking availability and updates are subject to the carrier’s systems and policies.
Aurellex is not responsible for delays in tracking updates or inaccuracies caused by the shipping carrier.
Delivery Issues
If a shipment is delayed, lost, or damaged during transit, customers are encouraged to contact Aurellex for assistance. Each situation is reviewed individually to determine the appropriate next steps based on the available information.
Aurellex is not responsible for delivery failures caused by circumstances beyond our control, including but not limited to carrier disruptions, customs delays, or incorrect shipping information provided by the customer.
Changes to Shipping Policy
Aurellex reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page, and customers are encouraged to review it periodically to stay informed.
Business Details
Business Name: Aurellex
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@aurellex
Business Address: 838 Broadway, New York, NY 10003, United States